Job Description

Company Overview

We are a growing virtual functional medicine and genetics-based health practice focused on helping moms, entrepreneurs, and leaders optimize their health through cutting-edge approaches. Led by Dr. Sam Shay, who combines his expertise in functional medicine with his unique perspective as a stand-up comic on the autism spectrum, our team is passionate about educating people on matters of health while making the journey engaging and accessible. We operate in a remote-first environment with a culture built on open communication, self-awareness, wellness, and a healthy dose of humor.

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Role Overview

As our Integrator/Online Business Manager, you will be the operational backbone of our organization, working directly with Dr. Sam to translate his vision into executable plans and ensuring the business runs smoothly. You'll serve as the crucial link between leadership and the team, removing obstacles, maintaining accountability, and driving project execution. This role requires someone who thrives in a dynamic environment, has experience scaling online businesses, and can maintain systems while nurturing team culture.

Key ResponsibilitiesLead, Manage, Accountability (LMA)

• Lead and structure weekly team meetings, ensuring everyone is clear on priorities and deadlines
• Conduct regular 1:1 meetings with team members to provide support and maintain alignment
• Act as the communication bridge between the CEO and the rest of the team
• Implement and champion the Traction EOS (Entrepreneurial Operating System) methodology to establish clear vision, execution, and accountability throughout the organization
• Drive quarterly planning processes and break down company goals into manageable, measurable tasks
• Create and maintain a culture of accountability, ensuring deadlines are met and quality standards upheld
• Provide recognition, resolve tension, and maintain high team morale
• Maintain and manage all outside vendor relationships
• Track, update, and manage the weekly scorecard to help provide visibility into the business's health

Remove Obstacles & Barriers

• Identify operational bottlenecks and implement solutions to improve workflow efficiency
• Help prioritize tasks and resources to focus on high-impact activities
• Translate complex directives from leadership into clear, actionable steps for the team
• Filter non-essential questions and requests to reduce distractions for the CEO
• Proactively address issues before they impact business performance or team dynamics

Project Management & Execution

• Manage project workflows in Asana, ensuring clear task ownership, timelines, and deliverables
• Track and update progress across initiatives while adapting to unexpected pivots
• Coordinate with vendors (like Entreteam and Fitgenes) to ensure deliverables match internal planning
• Maintain consistency and accountability across all collaborators and partners
• Create, refine, and implement standard operating procedures (SOPs) for repeatable processes
• Manage regular reporting and metrics tracking to measure business performance

Technology Handling

• Oversee the technology ecosystem, ensuring all systems are properly integrated
• Optimize processes within Go High Level, including automations and client journey flows
• Train team members on technology tools and systems as needed
• Maintain structure and consistency in Google Drive and other documentation systems
• Troubleshoot issues between systems and vendors
• Identify opportunities for technology improvements to enhance efficiency

Business Operations Mastery

• Demonstrate a comprehensive understanding of core business functions and how they interconnect
• Align sales processes with marketing initiatives to create a cohesive customer acquisition strategy
• Interpret KPIs and translate them into operational adjustments
• Recognize and address operational inefficiencies that impact profit margins
• Bridge communication gaps between specialized teams (sales, marketing, operations, finance)
• Implement systems that create visibility across departments
• Balance resource allocation to maintain business health while supporting growth initiatives
• Identify key performance indicators for each business function and track progress
• Understand the customer journey from acquisition through retention and optimize each touchpoint
• Support the CEO in strategic decision-making with cross-functional business insights

QualificationsRequired

• 3+ years of experience in online business management or similar operational leadership roles
• Strong project management skills with proficiency in Asana or similar tools
• Experience managing remote teams and fostering positive team culture
• Exceptional communication and interpersonal skills
• Ability to translate vision into actionable plans and execute with minimal supervision
• Proficiency with business technology tools, including Google Workspace, Asana, Slack, and CRM systems
• Experience with online marketing funnels and customer journey optimization
• Strong problem-solving abilities and attention to detail
• Self-motivated with excellent time management skills
• Commitment to personal growth and wellness aligns with company values

Preferred

• Experience in the health, wellness, or functional medicine industry
• Knowledge of Practice Better or similar client management platforms
• Background in process improvement and systems optimization
• Experience with Go High Level or similar marketing automation platforms
• Experience in online course delivery and group coaching programs

Contractor Compensation

• $60 - $80 / hour (based on experience and qualifications)
• 10-15 hours per week
• Remote position with flexible working hours



Why Join Us?

Join a purpose-driven organization making a real difference in people's health and well-being. We offer a unique blend of cutting-edge health science, innovative technology, and authentic human connection. You'll work in a culture that values autonomy, growth, wellness, and humor. This role provides an opportunity to shape and grow a business at the forefront of functional medicine and genetics-based health solutions, all while working with a passionate team committed to changing lives.

1. Watch this comedy clip -
2. If you do not resonate with Dr. Sam’s sense of humor, please do not apply.

To apply, please submit the following to theo@drsamshay.com with the subject line "Integrator Application":

1. Your resume
2. LinkedIn URL

Interested candidates, please also record a single video (maximum 5 minutes) answering these 5 essential questions:

1. "Describe how you've implemented Traction/EOS methodology in a previous role and the specific results it achieved for the business."
2. "Share a concrete example of how you've served as the bridge between a visionary CEO and an execution team, including how you translated high-level ideas into actionable plans."
3. "Explain your approach to creating accountability across remote teams, including specific tools, meeting structures, or frameworks you've successfully implemented."
4. "Walk us through a situation where you identified and resolved a critical disconnect between different business functions (sales, marketing, operations, finance)."
5. "Describe the most complex technology ecosystem you've managed, how you optimized it, and the measurable impact this had on business efficiency."

Please note:

• Keep your entire video under 5 minutes (approximately 1 minute per question)
• Focus on specific examples rather than theoretical approaches
• Highlight measurable results when possible

Due to the expected volume of candidates we anticipate receiving, we unfortunately cannot reply to everyone who responds. We will contact the applicants we would like to move forward with an interview.

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