Job Description

SUMMARY

Responsible for the design, delivery and execution of orientation and education programs. Includes delivery of programs as well as participation in content design. Also responsible for facilitation of computer-based educational initiatives. The Learning Specialist will support the new hire process and work closely with recruiting. Learning Specialist will deliver classes in different locations as necessary.

RESPONSIBILITIES BY COMPETENCY: (*denotes an essential function of the position)

Business Results Orientation

*Assists with design and development of classroom and computer-based educational initiatives in support of organizational goals

*Facilitates new hire orientation and other education programs as necessary

*Ensures electronic new hire paperwork is completed accurately and completely in accordance legal requirements and company policy

*Supports Balanced Scorecard initiatives or other business needs

*Maintains regular attendance and follows designated safety practices

Performs other duties not listed as required

Communication

*Proficiency in written and verbal communication skills

*Facilitates with poise and confidence

*Creates educational materials that are professional, effective, consistent with company policies, and support brand promises for each division

Compiles timely and accurate business information to support the business and divisional goals

Continually strives to implement new and better facilitation techniques

Ensures that messages delivered in education sessions are aligned with desired business results, Company values and policies

Adapts communication styles based on audience

Keeps management informed of problems and opportunities that can affect performance levels and business results

Customer Service Orientation

*Assists customers with electronic paperwork and scheduling orientation as needed

*Demonstrates consistency and professionalism while upholding company policies and procedures

*Uses independent decision-making skills and good judgment to handle employee issues

*Develops strong relationships with stakeholders to encourage buy-in and support for initiatives

Provides superior service to all internal and external customers

Seeks feedback from customers to understand and improve orientation and other education programs

Uses appropriate and timely communication to provide follow-up to customers after orientation as well as other education programs

Maintains and nurtures productive relationships with customers

Developing Talent

*Delivers all Education sessions with credibility and confidence

*Uses techniques and skills prior to and during class delivery to actively engage all participants in the learning experience

*Assists other subject matter experts in effectively conducting Education programs

*Assists with creation of online assessments to ensure that the learner has an understanding of the new skills

Provides behavioral feedback on learners’ performance during or after the learning experience

Stays current with trends in areas of responsibility

Completes specific developmental tasks as assigned by the Education Manager

*Completes Safety training as required

Technical Expertise

*Using adult learning methodologies, designs, delivers and conducts effective training classes-both computer-based and classroom- that achieve desired results on class effectiveness measurements

*Establishes credibility as a facilitator by demonstrating understanding of operating procedures, using appropriate terminology, relevant business examples, and helping participants apply learning to on-the-job situations

*Oversees departmental resources such as supplies, facility maintenance, and education equipment

*Stay familiar with policies, bulletins, procedural changes and other publications that can have an impact on educational content or materials

Develops tracking systems that will streamline Education processes and procedures

Uses knowledge of company operations to ensure alignment of educational materials

Converts key knowledge, skills and abilities into content that can be understood and applied by participants

*Adheres to all Wallis Companies safety policies and report all safety incidents to supervisor immediately

* Train the Trainer experience highly preferred

*Leverages HRIS to drive maximum productivity; trains others as necessary

*Understands project management and how to drive accountability 

SUPERVISORY RESPONSIBILITIES

This position has no direct reports.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. (*denotes an essential qualification of the position)

Education: * Required: Two-year college degree in related field Preferred: Four-year college degree in related field

Experience: Required: *At least 1 year up to and including 3 years of designing and facilitating training and working with subject matter experts; project management experience preferred; *Retail experience is preferred; *Experience with eLearning authoring tools preferred 

Language Skills: * Ability to read, write, speak, and understand English in a manner that is

sufficient for effective communication with groups of managers, clients,

customers and the general public.

*Ability to read, write, speak, and understand Spanish is preferred but not required

Skills and Abilities: (may be representative but not all-inclusive of those commonly associated with the position)  

*Instructional Design which incorporates adult learning methodologies; Requires intensive knowledge of a specialty field and the use a wide range of procedures. Understanding of how to leverage Computer-Based Training (CBT) into learning curriculum to drive learning and application on the job

*Strong skillset in organizational skills to manage in a fast-paced environment.

*Ability to make decisions by using facts and circumstances surrounding individual problems.

*Ability to use computer and Microsoft Office.

*Ability to effectively present material to large groups.

*Ability to adapt to change 

Technology, Tools,

And Equipment: *Microsoft Office, *electronic presentation equipment

Certificates, Licenses

and/or Registrations: Valid driver’s license in only one state

PHYSICAL DEMANDS

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer:

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws. Wallis Companies reserves the right to make changes to job descriptions as needed with or without notice to affected employees. Certain job functions described herein may be subject to possible modification in accordance with applicable state and federal laws. This job description does not establish a contract for employment..  

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