Job Description

Job Description

Innovation is at the heart of Brunswick. See how your contributions will help transform vision into reality:

Position Overview :

As part of the talented Freedom Boat Club team (the nation’s oldest and largest private member boat club), you will be the regional leader for the territory and face of the club to the members as the Director of Operations, Freedom Boat Club in Lake Lanier locations. We are looking for a strong manager that will drive a remarkable member experience, oversee a fleet of vessels, and develop strong teams. In addition, the Director of Operations is responsible for operational efficiencies and overall club performance.

At Brunswick & Freedom Boat Club, we have passion for our work and a distinct ability to deliver.

Essential Functions:

• Analyze, report out and improve KPI metrics across all locations to ensure operations are within or exceeding standards
• Manage operating budget for the district and implement cost saving measures where possible
• Review and approve payroll for Area Location Managers
• Engage in quarterly Achieve Check-Ins and complete annual performance evaluations
• Coordinate directly and via Fleetio, the fleet software system, with the Marine Operations Center to ensure all fleet needs are being addressed and implemented in a timely, efficient, and effective manner
• Perform Fleetio deep cleaning audit regularly to ensure brand standards and member experience goals are met
• Ensure all locations are properly maintaining and cleaning the vessels to standards
• Ensure adequate inventory and supply levels are being maintained at each location and assist with distribution of supplies as required
• Lead onboarding training for new staff; Ensure dock staff receive continual training to ensure safe, engaged, and effective work environments
• Visit all locations on a consistent basis to assess the needs of each location and ensure proper procedures are being executed, proper staffing, and to inspect the fleet
• Develop, coordinate, and implement best practices, SOPs, and location improvement projects to ensure a consistent service throughout the entirety of the club and all corporate locations
• Provide input and update on a continual basis the manager and dock staff manuals
• Responsible for safety performance and ensuring work environments are adequate and safe
• Partner with EH&S to identify opportunities to enhance and implement best practices
• Drive growth and Access to Water by maintaining strong relationships with landlords and execute strategic expansion
• Coordinate existing location lease management/renewals with Demand Planning
• Lead prospecting efforts to identify new location opportunities and negotiations
• Develop and continue relationships with local marina mangers, harbor masters and promote a positive symbiotic working relationship with other maritime industry professionals
• Responsible for member satisfaction and retention; Review Qualtrics member feedback on a regular basis. Follow up with Area Location Managers and ensure proper implementation and corrective action is taken.
• Correspond with members on escalations from Area Location Managers; May include any dock related issues including but not limited to complaints, fuel discrepancies, vessel damages, personal injury, and miscellaneous dock charges
• Assist in the development and implementation of a performance incentive-based compensation plan for dock staff to surpass monthly, quarterly, or annual set goals
• Maintain an open line of communication with all Area Location Managers and make oneself available to them and the dock staff
• Become familiar with various local waterways and popular boating destinations that are pertinent to the target demographic and markets
• Aid in future development and implementation of other various special projects that will support the stability and longevity of the Company as directed by senior leadership
• Support outside departments with the execution of events and projects
• All other duties as assigned

Diversity of thought and experiences is fundamental when imagining the unimaginable. Certain skillsets/experiences are necessary; however, others can be developed along the way.

Required Qualifications:

• Bachelor’s degree required
• Demonstrated ability to manage large teams
• Thorough understanding of practices, theories, and policies involved in operations
• Excellent verbal and written communication and people skills
• Must be a self-starter and capable of working unsupervised
• Excellent organizational skills and attention to detail
• Excellent analytical, decision-making, and problem-solving skills
• Proficient in Microsoft Office Suite or related software
• Be at least 21 years of age
• Pass a background/education check, and drug screen
• Have a valid driver’s license and a good driving record

Preferred Qualifications:

• 3-5 years of related operations experience
• Experience in and around boats
• Ability to perform minor boat maintenance
• Positive, cooperative attitude with the capability of working unsupervised

Working Conditions:

• Work outdoors and in various weather conditions for an extended period of time
• Work in a marina setting on docks that may be fixed or floating
• Work near and on the water
• Safely move on, off and in vessels during various tide and weather conditions
• Ability to lift up to 30 pounds at a time, pull, lift, carry, squat, twist and kneel
• Vision adequate to read/manipulate handheld tablets

Compensation:

The anticipated pay range for this position is $65,000 to $80,000 annually. The actual base pay offered will vary depending on multiple factors including job-related knowledge/skills, relevant experience, business needs, and geographic location. In addition to base pay, this position is eligible for an annual discretionary bonus.

At Brunswick, it is not typical for an individual to be hired at or near the top end of the salary range for their role. Compensation decisions are dependent upon the specifics of the candidate’s qualifications and the business context.

This position is eligible to participate in Brunswick's comprehensive and high-quality benefits offerings, including medical, dental, vision, paid vacation, 401k (up to 4% match), Health Savings Account (with company contribution), wellbeing program, product purchase discounts and much more. Details about our benefits can be found here.

Why Brunswick:

Whatever tomorrow brings, we’ll be at the leading edge. As the clear leader in the marine industry, we're committed to our values and supporting our exceptional people. We offer valuable benefits including a competitive 401(k) plan with company match, discounted membership rates, and much more . In addition, we’re proud of being recognized for making a splash with numerous awards !

About Freedom Boat Club

Freedom Boat Club – the world’s largest members-only boat club – was founded in 1989 in Sarasota, Florida. Today, the Clubs 400+ locations welcome hundreds of members to its docks each day to enjoy a day on the water while we take care of the rest including fueling, cleaning, maintenance, and more.

With over 30 years of Boating Made Simple®, Freedom Boat Club (a division of Brunswick Corporation) continues to be a passionate group of individuals who focus on raising the bar in everything that we do. We are always looking for hardworking and motivated people who share our passion for getting others out on the open waters.

To learn more about open positions within the Freedom Boat Club, please visit the Brunswick Corporation Careers page .

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