Core Values of Heitz Cellar
Essential Duties and Responsibilities
Sales & Membership Growth
Drive revenue by actively promoting and selling wine, memberships, and non-wine products, with a strong focus on closing sales and upselling. Accurately process transactions, maintain customer records, and collect guest contact information for future engagement.
Luxury Hospitality & Guest Experience
Deliver a Michelin-caliber experience by sharing the Heitz story and wine expertise in an engaging manner. Provide seamless, luxury-level service across all guest interactions, managing multiple groups at once. Ensure a warm welcome and expertly guide guests through wine and food pairings.
Operations & Events
Manage reservations via Tock, provide phone coverage, and maintain accurate inventory. Oversee daily operations, including setup, cleanup, and tasting experiences. Support private and winery-hosted events and represent Heitz Cellar at offsite functions.
Professionalism & Problem-Solving
Uphold accountability, adaptability, and integrity. Handle guest concerns with professionalism, resolve issues swiftly, and contribute to a high-performing team environment.
Qualifications
Must be 21+ with a valid driver’s license.
High school diploma or equivalent required.
2+ years’ experience in luxury hospitality or retail sales.
Proven sales ability with a track record of building lasting client relationships.
Strong teamwork and independence, excelling in a fast-paced, detail-oriented environment.
Flexibility to work weekends, holidays, special events, and extended shifts as needed.
Punctual and reliable, adhering to safety regulations and operating procedures.
Passion for wine with a willingness to learn and grow.
Physical Requirements
* Eligible for additional tips, commissions and wine club commissions
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