Job Description

The Company:

We build the machines that power industry. We are Hitachi Global Air Power, a leading global industrial compressed air manufacturer driving the innovations that keep the world moving.

From our headquarters in Michigan City, Indiana, our compressed air solutions power manufacturing operations all around the globe; from food and beverage to life-saving pharmaceuticals and cutting-edge semiconductor chips. Our portable compressors provide the air power to build roads and bridges, lay pipelines and aid in oil and gas mining and production.

We are a team of innovators, engineers, and quality experts with a shared vision to create the next generation of efficient, environment-forward compressed air solutions that meet the demands of today, while boldly contributing to a sustainable, circular economy. With more than 60 years of legacy and trusted performance through our brands - Hitachi, Sullair, and Champion (Australia), we are proud of our reputation for reliability, durability, and performance and groundbreaking engineering.

Join us in building a future where your work has an impact. At Hitachi Global Air Power, you’ll be part of a global network that’s shaping the future of industrial power.

Summary of the position:

This role is responsible for reviewing and processing Sullair warranty claims while analyzing warranty data to identify recurring issues and support product improvements aimed at reducing warranty costs.

This position is located on-site in Michigan City, Indiana.

Minimum Requirements:

• Minimum of 3 years of experience in manufacturing, automotive, industrial equipment, or HVAC mechanic
• Ability to talk to customers in professional manner
• Proficiency in Microsoft Office Suite.

Preferred Qualifications & Skills:

• Associate degree (preferred).
• Field service experience with industrial equipment.
• Familiarity with SAP, Smart Equip, and Salesforce CRM.
• Strong analytical and problem-solving skills with a process-driven approach.
• Excellent verbal and written communication skills.
• Ability to multitask, meet goals, and maintain a customer-focused mindset.
• Team-oriented with a drive to succeed.

Key Responsibilities:

• Evaluate warranty claims from the field based on component failures, warranty coverage, flat rate guidelines, labor rates, mileage, and travel time.
• Process claims efficiently, ensuring accuracy and adherence to warranty policies.
• Identify warranty trends and recurring issues, assisting in product and process improvements to reduce costs and enhance customer satisfaction.
• Collaborate with suppliers to determine the root cause of failures.
• Conduct returned part reviews and analyses.
• Support new product development (NPD) and engineering improvement initiatives.
• Participate in continuous improvement efforts and Cost of Poor Quality (COPQ) reduction projects.
• Utilize SAP, warranty systems, and Microsoft Office products to manage warranty claims and data.
• Serve as an active participant in the Quality Clinic team to drive root cause analysis and corrective actions.
• Travel as needed to suppliers and customers (less than 10%).

The successful candidate is responsible for complying with Hitachi Global Air Power Code of Ethics and related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety policies and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace.

This job description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion.

Hitachi Global Air Power is an equal opportunity employer and will not discriminate based on race, religion, color, age, gender, sexual orientation, national origin, genetic information, veteran status, physical or mental disability, or other protected categories under applicable law, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment.

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