Job Description
If you got into healthcare to make a difference, you're in the right place. We're looking for a values-driven, mission-focused, dynamic Virtual Clinic Assistant who is passionate about working with seniors (and their families), especially those navigating challenges with dementia. Someone who is searching for a workplace and culture that is as committed to them as they are their patients. If that's you, read on! What's Rippl? At Rippl, we are a passionate, impatient, slightly irreverent, people-obsessed group of optimists & doers intent on building a movement to bring dementia care to our aging population. We believe there is no more noble mission than caring for people at this critical stage of life, and we're ready to take action.
We're reimagining what dementia care for seniors can be. By leveraging an obsession with supporting our clinicians, a new care model and disruptive technology, we are pioneering an entirely new way to democratize senior access to high quality, wrap-around dementia care, for seniors and their families and caregivers. Helping them stay healthier, at home longer, and out of the ER and hospital.
Our Mission The Rippl Mission is to enable more good days for those living with dementia and their families.
Our Core Values At Rippl, we live and breathe a set of shared, core values that help us build the best team to serve our patients, families and caregivers.
We're fed up. Today's dementia care isn't working. Too many families are struggling to find the support they need, and too many seniors are left without the care they deserve. We know it can be done better—so we're doing it.
We're changemakers. We're pioneering a new, better care model that actually works for people living with dementia and their families. We use evidence-based care, technology, and human connection to deliver the support that people need—when and where they need it. And we're proving it works.
We're in a hurry. The need for high-quality dementia care has never been greater. The number of people living with dementia is growing at an unprecedented rate. Families need help now, and we refuse to wait.
We start with yes. We don't let barriers stop us. When faced with a challenge, we figure it out—together. We're problem-solvers, innovators, and doers who find a way to make things happen for the people who need us.
We care for those who care for others. Great care starts with the people delivering it. We are obsessed with supporting our care team—because when they feel valued and empowered, patients and caregivers get the care they deserve.
Join the movement We're looking to find other changemakers who are ready to join our movement.
The Role: The Virtual Clinical Assistant will provide both administrative and clinical support to our team of dementia care specialists, with a primary focus on assisting the ARNP/MD team in engaging patients prior to their comprehensive diagnostic evaluations. Key responsibilities include conducting telehealth screening assessments, collecting and organizing prior medical records for clinician review, preparing charts, assisting with appointment scheduling, and supporting communication with patients, care partners (dyads), and community providers. The Medical Assistant will also help ensure timely post visit follow-up to optimize care coordination and patient experience.
Essential Functions: - Work remotely and collaboratively with our Rippl Care Team ARNPs and MDs through digital communication tools
- Coordinate incoming patient referrals and assists with cross functional patient onboarding needs
- Organize Care Team incoming documents and EHR communications, reconcile inboxes items and support incoming and outgoing communication needs for the Virtual Clinic
- Assist Care Teams with patient panel management needs including tracking and managing clinic daily patient appointment changes, structured assignments and day to day tasks as delegated or assigned by the Care Team
- Manage external electronic health records for all patients, ensuring records are complete, organized and HIPAA compliant
- Co-manage EHR schedules and calendar appointments with Care Teams, NP, LCSW
- Learn and maintain knowledge of our EHR, product, and communication platforms
- Receive patient issues and route clinical questions to appropriate Care Team members
- Assist Care Team Providers with delegated documentation and follow up on tasks and standing orders as directed
- Assist with patient needs ahead of clinical appointments, including documentation, technology support, scheduling, and administering telehealth screening assessments.
- Additional duties as assigned
Qualifications: - 2+ years in virtual clinical administration or medical assistant role preferably in geriatrics, dementia care and/or chronic outpatient care. Virtual experience preferred
- Proficiency with electronic health records systems and practice management software (Athena preferred)
- Strong verbal and written communication skills
- Ability to work independently in a remote environment
- Excellent organizational and time management skills with a proven ability to meet critical deadlines
- Great attention to detail and ability to multitask
- Knowledge of HIPAA compliance standards required
- Proficiency with Google and Office Suite (Word, Excel, Outlook)
- Passion for supporting high quality dementia care and improving patient/caregiver experiences
What's in it for you - Development, mentoring and training programs designed to help you chart your dream career and make sure you are learning everything you need to know as you gain more responsibility
- Fast growth company with opportunities to take on more responsibility or develop into new roles
- Flexible work environment and the opportunity to work from home
- Competitive compensation
- 401(k) plan with a company contribution
- Medical, Dental and Vision coverage for you and your family
- Life insurance and Disability
- Remote Work stipend
- Generous Paid Time Off
Pay Range Details The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations. Exact compensation may vary based on skills, experience, and location.
Role: Range is $19-25/hour depending on experience
We are going to make some very big waves starting with a small Rippl - come join us!
Job Tags
Work at office, Remote work, Flexible hours,