Unified Communications (UC) Engineer - Managed Services Job at TekWissen ®, Charlotte, NC

QUhtRlhNbkxTRWoxajU4dFhFZ2liMlZ5SFE9PQ==
  • TekWissen ®
  • Charlotte, NC

Job Description

Job Title: Unified Communications (UC) Engineer – Managed Services

Location: Charlotte, NC

Duration: Full Time

Job Type: Full Time

Work Type: Hybrid/Onsite

Payrate:$ $50,000 – $65,000 per annum

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide.

JOB DESCRIPTION:

  • We are hiring a Unified Communications (UC) Engineer to join our Managed Services team. This role involves the deployment, support, and ongoing maintenance of enterprise-grade Unified Communications systems across both virtual and physical environments.
  • You’ll serve as a technical expert and escalation point for voice/UC-related incidents, working closely with clients and internal teams to ensure exceptional service delivery.

Key Responsibilities:

  • Deploy, configure, and maintain UC solutions in customer environments
  • Troubleshoot and resolve issues in VoIP, SIP, UC applications, and Contact Center systems
  • Provide advanced support for break-fix and performance issues
  • Support related infrastructure: LAN/WAN, VLANs, SIP, VoIP, ISDN, PSTN
  • Maintain up-to-date documentation for systems and resolution procedures
  • Collaborate with project managers, service desk, and technical teams
  • Perform root cause analysis and contribute to process improvements
  • Assist with upgrades and migrations of UC platforms
  • Mentor junior engineers and contribute to knowledge sharing

Required Skills:

  • 1+ years in Unified Communications or Voice Engineering roles
  • Hands-on experience with UC platforms, SIP protocols, and VoIP systems
  • Strong understanding of networking (IPv4, routing, switching, VLANs)
  • Experience with VMware ESXi and/or Microsoft Hyper-V
  • Familiarity with Windows Server and Active Directory
  • Strong verbal/written communication and documentation skills
  • Willing to support occasional site visits or off-hours work

Preferred Qualifications:

  • Certifications like CCNA, MCP, or equivalent
  • Experience in a Managed Services or MSP setting
  • Exposure to UCaaS, hybrid deployments, or hosted communication systems

TekWissen® Group is an equal opportunity employer supporting workforce diversity.

Job Tags

Full time, Remote job,

Similar Jobs

Deloitte

Cisco Network Engineer- CCIE/CCNP preferred Job at Deloitte

 ...years of recent experience performing routing & switching within Cisco environments and a strong knowledge of protocols such as: BGP,...  ...information.+ Ability to travel as needed up to 10%+ CCNP or CCIE certification is a plus.Information for applicants with a need... 

Greylock

Senior Product Manager (SaaS) Job at Greylock

 ...One of our early-stage investments (Stealth) is hiring a Senior Product Manager. Founded by the early team behind some of the most iconic security companies, theyre inventing an entirely new category in cybersecurityand growing at breakneck speed. For this role, I... 

Deloitte

Senior, Value Added Tax Job at Deloitte

 ...effectively by providing tax technical support, guidance on effective processes implementation, and leveraging technology solutions. Deloitte provides client focused advisory services on local and international indirect tax related matters including planning, rate... 

B&H Photo Video

Account Manager - Education & Government Job at B&H Photo Video

 ...in the photo, video, and pro audio industries. We serve a broad customer base across multiple verticalsincluding education and governmentby offering industry-leading products, expert guidance, and dedicated service. Our commitment to excellence makes us a trusted technology... 

Sharp HealthCare

Ultrasound Technologist - SRS Santee - Day Shift - FT Job at Sharp HealthCare

 ...requirements for the position, and employer business practices. Job Information Department: Ultrasound Location: Sharp Rees-Stealy Santee. This position may travel to other locations based on departmental needs. Job Type: Full-time with Benefits Package...