Unified Communications (UC) Engineer - Managed Services Job at TekWissen ®, Charlotte, NC

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  • TekWissen ®
  • Charlotte, NC

Job Description

Job Title: Unified Communications (UC) Engineer – Managed Services

Location: Charlotte, NC

Duration: Full Time

Job Type: Full Time

Work Type: Hybrid/Onsite

Payrate:$ $50,000 – $65,000 per annum

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide.

JOB DESCRIPTION:

  • We are hiring a Unified Communications (UC) Engineer to join our Managed Services team. This role involves the deployment, support, and ongoing maintenance of enterprise-grade Unified Communications systems across both virtual and physical environments.
  • You’ll serve as a technical expert and escalation point for voice/UC-related incidents, working closely with clients and internal teams to ensure exceptional service delivery.

Key Responsibilities:

  • Deploy, configure, and maintain UC solutions in customer environments
  • Troubleshoot and resolve issues in VoIP, SIP, UC applications, and Contact Center systems
  • Provide advanced support for break-fix and performance issues
  • Support related infrastructure: LAN/WAN, VLANs, SIP, VoIP, ISDN, PSTN
  • Maintain up-to-date documentation for systems and resolution procedures
  • Collaborate with project managers, service desk, and technical teams
  • Perform root cause analysis and contribute to process improvements
  • Assist with upgrades and migrations of UC platforms
  • Mentor junior engineers and contribute to knowledge sharing

Required Skills:

  • 1+ years in Unified Communications or Voice Engineering roles
  • Hands-on experience with UC platforms, SIP protocols, and VoIP systems
  • Strong understanding of networking (IPv4, routing, switching, VLANs)
  • Experience with VMware ESXi and/or Microsoft Hyper-V
  • Familiarity with Windows Server and Active Directory
  • Strong verbal/written communication and documentation skills
  • Willing to support occasional site visits or off-hours work

Preferred Qualifications:

  • Certifications like CCNA, MCP, or equivalent
  • Experience in a Managed Services or MSP setting
  • Exposure to UCaaS, hybrid deployments, or hosted communication systems

TekWissen® Group is an equal opportunity employer supporting workforce diversity.

Job Tags

Full time, Remote job,

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