Service Desk Specialist Job at Comtech Global, Inc, Columbus, OH

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  • Comtech Global, Inc
  • Columbus, OH

Job Description

Show of Work for Support Staff

  • Under general supervision, maintains & updates the regional office case processing database.
  • Enters case file information into the database (e.g., closure dates, routing information, case recommendations).
  • Assists with routing cases & processing charges (e.g., walk-in, mail-in, online);
  • Assists with preparing & submitting cases to Central Office for the Commissioner Agenda & the Confirmation Agenda.
  • Prints labels, creates & compiles reports, & prepares case folders for investigations.
  • Performs related clerical functions (e.g., acts as receptionist; answers telephones; responds to general inquiries; screens/refers calls; takes messages & greets visitors; updates & maintains filing system; creates intake packets; logs & distributes mail; maintains case logs; assists with regional payroll).
  • Operates personal computer, photocopier machine, facsimile machine, & other general office equipment.
  • Prepares outgoing mail.
  • Proofs copy & makes corrections.
  • Performs other related duties as assigned.

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