Today, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support physician specialists holistically in many aspects of patient care. Together, our teammates create value in specialty care by aligning physicians, health plans and health systems around a common goal: delivering on the quadruple aim of high-quality outcomes and a better experience for patients and providers, all at a lower total cost of care.
As part of Optum, we participate in an integrated care delivery system that enables us to support our partners as they navigate a complex healthcare environment, Only SCA Health has a dynamic group of physician-driven, specialty care businesses that allows us to customize solutions, no matter the need or challenge:
At SCA Health, we offer a comprehensive benefits package to support your health, well-being, and financial future. Our offerings include medical, dental, and vision coverage, 401k plan with company match, paid time off, life and disability insurance, and more. Click here to learn more about our benefits.
The new SCA Health represents who we are today and where we are going—and the growing career opportunities for YOU.
As a Senior Care Advocate you will be the face of Specialist Management Solutions (SMS) to our customers. This is a Medical Concierge (White Glove) service where you’ll deliver a personized, empathetic consumer experience as they navigate the complexity of the healthcare system. This will include answering questions and resolving issues in collaboration with teams across the company, healthcare providers, and insurance companies. You will be primarily engaging with our customers telephonically, but you will develop strong relationships with them as they complete their healthcare journey.
The role involves conducting outbound cold calls to inform members about their SMS benefits , educate them on the advantages of utilizing Ambulatory Surgery Centers (ASCs), and encourage members to schedule appointments, fostering a deeper understanding of SMS services and proactive healthcare engagement.
A successful Sr. Care Advocate will effectively communicate the value of SMS benefits, clearly explain the advantages of utilizing Ambulatory Surgery Centers (ASCs), and proactively encourage members to schedule appointments. They will demonstrate strong interpersonal skills, maintain a member-focused approach, and consistently meet outreach and engagement goals.
** The work schedule will be Monday - Friday from 11:30am - 8pm EST / 10:30am - 7pm CST **
Responsibilities
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