Job Description

JOOLA is excited to launch our first-ever retail store dedicated to pickleball. We’re seeking a dynamic and experienced Retail Store Manager to pioneer this venture, setting the foundation for future success. If you’re passionate about pickleball and have a proven track record in retail management, we’d love to hear from you!

JOOLA was first established in 1952 and built a global reputation as a pioneer in table tennis. In 2022, JOOLA expanded into the rapidly growing pickleball scene and quickly attracted the biggest names in the sport. As an official table tennis sponsor for three Summer Olympic Games and the official sponsor of pickleball's top athletes and the Professional Pickleball Association (PPA), the team at JOOLA combines its storied expertise with fresh perspectives to bring innovation to both sports. JOOLA creates a variety of equipment, apparel, and accessories for both table tennis and pickleball players, professional and recreational. With offices in US, Germany, Brazil, and China, JOOLA has a global presence and wide distributor network.

The Retail Store Manager will play a critical role in launching and managing JOOLA’s inaugural retail store. This role involves building a strong team, creating an exceptional shopping experience, and driving the store’s success from the ground up. As the face of JOOLA’s retail presence, the Store Manager will embody the brand’s values and vision.

Responsibilities:

Store Launch & Setup:

• Oversee the setup and grand opening of JOOLA’s first retail store, including layout, merchandising, and staffing.
• Work closely with corporate teams to ensure a seamless launch and alignment with brand standards.

Leadership & Team Building:

• Recruit, train, and develop a high-performing team of sales associates.
• Foster a positive and inclusive work environment that motivates staff to excel.
• Conduct regular team meetings to share goals, feedback, and company updates.

Sales & Customer Experience:

• Drive sales through exceptional customer service and engagement.
• Implement sales strategies and promotional activities to attract and retain customers.
• Handle customer inquiries and complaints, ensuring a positive resolution.

Inventory Management:

• Manage inventory levels to ensure product availability and minimize shrinkage.
• Collaborate with the procurement team to forecast demand and stock new products.
• Ensure the store is well-stocked, clean, and visually appealing.

Operational Excellence:

• Develop and maintain standard operating procedures for store operations.
• Monitor and analyze sales performance, adjusting strategies as needed.
• Oversee financial aspects, including budgeting, expense control, and reporting.

Marketing & Community Engagement:

• Partner with the marketing team to plan and execute in-store events and promotions.
• Build relationships with local pickleball communities, clubs, and organizations.
• Act as a brand ambassador, promoting JOOLA’s products and values.

Qualifications:

• 5 years of experience managing a retail store or in a similar leadership role in retail, preferably in sports or specialty retail.
• Bachelor’s degree in Business, Retail Management, or a related field is required.
• Strong leadership, organizational, and communication skills.
• Ability to build and manage a team, with a focus on customer satisfaction.
• Knowledge of the pickleball market or a strong interest in sports.
• Proficient in retail management software and Microsoft Office Suite.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.

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