Patient Service Representative *Onsite Job at IronRod Health, Santa Clara, CA

QlhHRlhNekhRVTczZzVZbVZVZ2xiR2Q3SFE9PQ==
  • IronRod Health
  • Santa Clara, CA

Job Description

About IronRod Health

IronRod Health is an innovative healthcare services company that delivers premium cardiac device services via remote monitoring, in-clinic follow-ups, and hospital services. Our mission is to deliver premium care with efficient, timely service that improves patient outcomes while reducing costs and risk for physicians, hospitals, and cardiac device companies. We are a young, rapidly growing company, offering exciting career opportunities, with competitive pay and benefits. We are building a championship team and are looking for people willing to put in the hard work it takes to deliver success. To learn more about the company visit

*This role is onsite.

*Call Center Environment

The Patient Specialist position is responsible for educating patients regarding home monitors and providing on-going support.

The Patient Specialist Responsibilities would include but not limited to:

  • Meet outbound of call volume quota
  • Manage client accounts
  • Comply with HIPAA regulations
  • Accurately log daily activity
  • Provide detailed precise notations of patient conversations
  • Responsible for educating PTs regarding remote monitoring
  • Enrollment of PT information and equipment ordering
  • Technical support knowledge of remote monitors
  • Assist with remote monitor set up and maintaining connection
  • Ability to multitask and provide highest quality of service
  • Discuss general insurance coverage with patients
  • Insurance verification and check benefits

Education, Work Experience and Requirements:

  • Bilingual (Preferred)
  • Professional Communication
  • Proficient in Microsoft Office Tools
  • Minimum of 2 years of customer service and/or sales experience
  • High School Diploma or equivalent

What we offer:

  • Competitive pay, ongoing training opportunities and significant career advancement potential.

PIb06e3eac49e6-30492-37817488

Job Tags

Work experience placement, Remote job,

Similar Jobs

Superior Aggregates

CDL Class A, Tandem Truck Driver Job Job at Superior Aggregates

CDL Class A, Tandem Truck Driver JobWork entails the hauling asphalt hot mix to the job, asphalt debris or concrete debris to waste sites. In addition, the mobilization of equipment will required. Equipment is hauled on trailers and include skidsteers, mini-excavators... 

Adelphi Staffing

Radiation Oncologist Job at Adelphi Staffing

 ...Job Quick Facts: Specialty: Radiation Oncology Job Type: Locum Tenens Facility Location: Lake Havasu City, AZ Service Setting: Outpatient Reason For Coverage: Supplemental Coverage Period: Sep 24 - Oct 08, 2025 Coverage Type: Clinical only... 

Planet Fitness

Overnight Closer Job at Planet Fitness

 ...continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, theres... 

Greene Resources

Residential HVAC Installer Job at Greene Resources

 ...Please Note: We are only accepting applicants from North Carolina. Position: Residential HVAC Installer Location: Raleigh, NC Pay: $80 to $90k/year Experience: 2 + years of service experience, or a combination of education and experience Education:... 

GE Appliances, a Haier company

Senior Area Sales Manager - Builder Channel (Northern California) Job at GE Appliances, a Haier company

 ...Interested in joining us on our journey?Join the high-performing sales team at GE Appliances as a Senior Area Sales Manager covering the...  ...experience in sales or a related field+ 5+ years of relevant B2B field sales experience - or completion of the GE Appliances Commercial...