Job Description

Job Title - Monitoring Technician -CCT, CRAT, or RN.

Job Location - Norfolk, Virginia 23502

Job Duration - 12 Months Contract

Pay Rate - $31/hr on w2

NEW DETAILS:

For this position, we will consider candidates holding certifications such as CCT, CRAT, or RN. If you have previously submitted candidates who completed an interview but did not pass the assessment, please re-evaluate and resubmit them if they possess one of the certifications. There is an alternative role that shares many of the same responsibilities as the technician position; therefore, the billing rate and required skill set will remain unchanged. Candidates will undergo the assessment for this new role, but the grading criteria will be less stringent. If their skills and assessment results qualify them for the technician role, we will offer them that position. Conversely, if they do not perform well on the assessment, we will propose a slightly different role that demands a lower degree of the same skills.

Please be sure to include city and state on resume for each candidate and the shift they are interested in.

- Looking for people with experience that can pass the assessment test

- Strong computer skills and computer knowledge

- Familiar with Microsoft applications like word, TEAMS, excel, outlook

- Knowledge of google classroom is helpful but not mandatory

- The trainer may not be in person, and it would be training online – computer. Is the applicant good with that type of learning environment (this is where computer skills are key)

Training – For workers accepting a night shift role, they would need to adjust their schedules for day shift trainings. Once training is complete, they will go to their overnight shift.

- 3-4 weeks depending on if they are certified or not (all onsite) Currently Day shift training 10am ET till the end of the year

- 12 weeks of Ramp up – all onsite. After successful completion of ramp up then hybrid would kick in

o During ramp up, the employee would be on their shift, schedule, holiday/weekend rotation.

Current Shifts Available –

All locations – If they want to work every weekend, can look at a set schedule of Thurs-Sun or Fri-Mon.

5/8’s – these schedules would work every Saturday or every Sunday and not rotate full Sat/Sun weekends

Notes from the manager: We are in need of someone that has either Active CRAT/CCT certification or RN or is a Paramedic/EMT with current ACLS.

• Receives ECG transmissions in the cardiac outpatient telemetry service center, provides technical analysis of ECG data, generates

reports to the physician, and communicates to the patient and physician as necessary.

Shifts for all locations

5a-330p 4/10s

6am - 430pm 4/10s

10am - 830pm 4/10s

5a-130p 5/8s

7a - 330p 5/8s

10am - 630pm 5/8s

11a-730p 5/8s

11am – 930pm 4/10s

6pm – 430am – 4/10s

9pm – 730am

11p-730a 5/8s

11pm – 930am 4/10s

Essential Duties/Responsibilities:

• Stay up-to-date on developing clinical knowledge, specifically ECG rhythm interpretation

• Review ECG recordings and related algorithm findings for clinical accuracy/completeness and evaluate ECG for notification criteria and document actions

• Notify Monitoring Technician Level II in communicating ECG abnormalities according to physician notification protocol

• Ensure quality assurance of readings and reports that will be delivered to physicians

• Assist in facilitating activation of EMS

• Answer incoming calls from patients sending recordings using the WE CARE approach

• Follow all company and departmental policies and procedures

• Perform other duties and responsibilities as assigned

Education and Experience Requirements:

• Education: High School Diploma or General Educational Development (GED)

• Relevant Work Experience: 6 months related experience

• Licenses/Certifications: Active CRAT/CCT certification or RN or Paramedic/EMT with current ACLS

Required Knowledge, Skills, and Abilities:

• Knowledge/Abilities –Technical Skills: Proficiency using a computer and Microsoft Office (Word, Excel, and Outlook); comfortable

using telephone and computer to perform job responsibilities; knowledge of medical terminology specific to cardiac/cardiology

• Communication Skills (Verbal/Written): Strong verbal and written communication skills; ability to thrive in a fast-paced call center environment

• Management/Leadership Skills: N/A

• Customer Service:

o Demonstrate strong customer service and interpersonal skills; positive attitude and team player

o WECARE – BioTelemetry based customer centric program

• Other: Strong attention to detail and high level of accuracy; ability to identify problems, collect data, establish facts, and draw valid Conclusions.

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