Job Description

Nature & Scope: Positional Overview

Are you passionate about delivering exceptional customer service? Our client is seeking a dynamic and dedicated Member Service Representative to join their team! As a member of their customer service team, you'll have the opportunity to engage with their valued members, assist with inquiries, and ensure each interaction is positive and efficient. They offer a supportive work environment, opportunities for growth and development. If you thrive in a fast-paced, customer-centric role and are committed to making a difference for our members, we encourage you to apply!

Role & Responsibility: Tasks That Will Lead To Your Success

• Greet and welcome members and visitors to the credit union in a courteous and professional manner. Provide prompt, efficient and accurate service to the members – both in person and remotely.
• Respond to email or other electronic request submitted by members.
• Respond to member request, problems and complains and/or direct them to the appropriate person for specific information and assistance.
• Open new accounts and service existing accounts. Set up new account files and provide members with all necessary information to establish their membership.
• Research accounts for discrepancies as required.
• Assist members in balancing their accounts and with their proper completion of payroll deduction and/or direct deposit forms.
• May be required to perform some duties of loan clerk which may include tracking of insurances, liens, etc.
• Perform other duties as necessary or requested

Skills & Experience: Qualifications That Will Help You Thrive

• High School Diploma or GED
• Great communication skills
• Understanding of all credit union products and services and the ability to present and explain those products to members.
• Cash handling experience
• Knowledge of endorsements and negotiable instruments
• Previous teller experience a plus

Job Details:

Hire Type: Temp to Hire

Pay Range: $18/hour

Work Model: On-Site

Recruiter Contact: Karissa Lubberts klubberts@imaginestaffing.net

No C2C

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