Job Description

Job Title: Lead Service/Installation Technician

Location: Commerce City, CO

Schedule: M-F 7AM-3:30PM (or until done) 40 hours per week OT available

Company Overview:

We are a leader in the material handling and door industry, specializing in dock equipment and doors. We are committed to providing excellent service and high-quality products to our clients. Join our dynamic team and contribute to the ongoing success of our company!

Job Overview:

As a Lead Service/Installation Technician, you will be responsible for running service calls, installations, and equipment startups for a variety of equipment that we service and sell. This position requires hands-on troubleshooting and repair work, as well as direct customer interaction to ensure high levels of satisfaction.

Key Responsibilities:

• Customer Service: Ensure customers are satisfied with service and installation, including work quality, job completion time, professionalism, and overall experience.
• Installation and Repair: Install and repair equipment accurately, following manufacturer specifications.
• Paperwork Completion: Accurately complete all necessary documentation, including time sheets and descriptions of work performed.
• Troubleshooting & Repairs: Perform mechanical, electrical, and hydraulic troubleshooting and repairs, including wiring and startup testing of equipment.
• Training & Supervision: Provide training and supervision for other technicians, as required.
• Industry Focus: Work within the material handling and door industry, with a primary focus on dock equipment and doors.

Performance Benchmarks:

• Ability to perform service calls and installations independently, with minimal supervision.
• Customer satisfaction and feedback on completed work.
• Quality of completed work and attention to detail.
• Efficiency and timeliness of work.
• Compliance with safety protocols and company procedures.
• Team player, works well with others

Compensation & Benefits:

• Base Pay: Negotiated based on experience and skills.
• Overtime: Additional pay for overtime hours worked.
• Discretionary Bonus: Potential based on company profit.
• Company Vehicle: Provided for work-related duties.
• Health Insurance: Full health insurance plan for the employee, paid 100%
• Retirement Savings: Simple IRA plan (as per company handbook).
• Paid Time Off: Vacation benefits (as per company handbook).

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