Job Description

Responsibilities:

• Supervise and direct the operations of the IT Service Desk.
• Manage, maintain, and secure server, network, and telecommunication systems to ensure reliable and quick access to information while preventing attacks from outside sources.
• Monitor network and systems performance to ensure maximum uptime.
• Assess system performance and recommend improvements.
• Oversee the management and licensing of computer/mobile device software applications.
• Oversee the management and licensing of Cloud services and SaaS / PaaS / IaaS.
• Set up and configure servers for the management of applications and IT systems.
• Oversee the installation, configuration, and management of applications and operating systems on company-approved devices.
• Provide cell phone plan management, provisioning, and assignments.
• Conduct internal audits to verify the security and efficiency of an organization’s network.
• Maintain backups and DR solutions to ensure critical data and systems are safe.
• Oversee and supervise IT projects ranging from network and systems installs to physical infrastructure and wiring.
• Work with the greater LFA community to ensure proper IT support response and continue to build stronger strategic relationships with stakeholders.
• Manage related vendor contracts and relationships.
• Develop IT service policies, procedures, and best practices.
• Investigate ways to reduce IT systems cost.
• Resolve issues escalated by other IT service members.
• Ensure data is handled, transferred or processed according to all organization requirements.

Qualifications:

• Proven experience in IT Management, Systems, and Network Administration
• Project Management experience

Technology Experience Qualifications:

• Google Workspace and a wide scope of SaaS administration experience
• Systems virtualization and related infrastructure (Nutanix Preferred)
• Meraki Networking, Firewall / Wireless
• DHCP / DNS administration experience (ApplianSys preferred)
• Windows Server / Active Directory / RADIUS experience
• SIS / LMS experience (Veracross / Canvas preferred)
• MDM / endpoint management (Meraki / Intune preferred)
• Microsoft Windows, Apple Macintosh, Apple iPad, and related hardware / software support experience
• Bonus qualification - Relevant industry certifications (CompTIA, Cisco, Meraki, Google, Microsoft, etc)

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