Job Description

Description

The IT Deployment and Testing Technician is responsible for deploying and configuring computers, peripherals, printers, and related hardware to support the organization’s IT infrastructure and clinical systems.

Responsibilities:

• Deploy and configure desktops, laptops, peripherals, and printers in clinical and administrative settings.
• Perform software installations and ensure all required applications and system configurations are in place.
• Set up hardware to comply with organizational standards and security policies.
• Conduct basic troubleshooting of hardware, software, and peripheral issues.
• Collaborate with the IT support team to escalate and resolve complex issues promptly.
• Ensure all deployed devices meet performance and compatibility requirements.
• Perform complete end-to-end testing on all devices as part of Epic TDR to validate readiness for go-live.
• Test connectivity, application performance, and functionality of Epic workflows on deployed devices.
• Document and report test results, identifying and addressing any deficiencies or issues.
• Maintain accurate records of deployed hardware, configurations, and testing outcomes.
• Provide detailed documentation for device testing and troubleshooting procedures.
• Contribute to post-deployment reports, highlighting successes and improvement opportunities.
• Work closely with clinical and administrative staff to schedule device installations and testing with minimal disruption to operations.
• Assist with user training and provide basic guidance on using deployed devices and systems.
• Participate in team meetings and provide updates on deployment and testing progress.

Required/Desired/Highly desired Skills:

• Proficiency in deploying and configuring Windows-based systems and peripherals. (Required 1 Years)
• Familiarity with healthcare IT environments and workflows is a plus. (Highly desired)
• CompTIA A+, Network+, or similar IT certifications. (Highly desired).
• Ability to lift and transport equipment up to 50 lbs.
• Willingness to work in various environments, including clinical and behavioral health settings.
• Ability to travel between facilities as needed.

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