Hotel Guest Services Representative Job at DoubleTree by Hilton Harrisonburg, Harrisonburg, VA

QkhxT1dzbkFTVW4yaEpNZ1hVc25hR1I2SFE9PQ==
  • DoubleTree by Hilton Harrisonburg
  • Harrisonburg, VA

Job Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Responsibilities:

  • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
  • Mitigate customer complaints as needed
  • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
  • Perform regular bookkeeping duties: make sure hotel guest information is current and correct
  • Work with the housekeeping staff to ensure rooms are ready for new guests
Qualifications:
  • Must have graduated high school, received a GED or equivalent
  • Comfortable taking telephone calls and mitigating stressful situations
  • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
  • Has previous experience or working knowledge of Microsoft Office and reservation management systems
  • 1+ year of hotel industry experience or related job preferred
About Company: The Doubletree by Hilton Harrisonburg is a full-service hotel and a well-established market leader in the area. We offer room for growth and development, as well as an inclusive working environment. Our mission is to provide both guests and associates with an outstanding experience.

Job Tags

Similar Jobs

Johnson County Community Corrections

Corrections Officer Job at Johnson County Community Corrections

 ...offenders. Investigate citizens complaints relative to Community Corrections Programs. Investigate allegations against offenders...  ...Displays the knowledge and ability to recognize and use good officer safety practices; Able to gain and maintain control and discipline... 

Intellectt INC

Assembler / Assembly line worker Job at Intellectt INC

 ...combination of tasks involved in the fabrication, manufacture, assembly, testing and packaging of medical devices as well as setting up,...  ...troubleshooting equipment. May conduct quality inspections on processing line in accordance with quality specifications. Works within clearly... 

Hyatt

Housekeeper/Room Attendant - Full-Time ($1000.00 Sign On Bonus) Job at Hyatt

 .... The hourly rate of pay for the full-time housekeeper/room attendant position is $2...  ...We offer excellent benefits: Free room nights, Discounted and Friends & Family Room...  ...assist with guest requests. Previous hotel cleaning experience is NOT required. Possess a... 

Advanced Technology Search

RF & Microwave Design Engineering Manager Job at Advanced Technology Search

 ...We are working on behalf of a leading maker of RF/Microwave Modules and Subsystems for Defense applications. They are looking for an RF Engineering Manager , based in the SF Bay area. Will manage a team of 10 RF Design Engineers and Technicians. We need a BSEE... 

Google

Vertex AI Product Manager Job at Google

 ...driving towards shaping the future of hyperscale computing. Our global impact spans software and hardware, including Google Cloud's Vertex AI, the leading AI platform for bringing Gemini models to enterprise customers. The US base salary range for this full-time...