Hotel General Manager Job at Confidential Jobs, Miami, FL

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  • Confidential Jobs
  • Miami, FL

Job Description

Hotel General Manager

The General Manager will oversee the day-to-day operations of a 170 room hotel in Miami, ensuring the delivery of exceptional guest experiences, financial performance, and operational efficiency. The GM will be responsible for the overall management of the hotel, leading a diverse team, driving revenue growth, improving guest satisfaction, and maintaining brand standards. The role requires a strong background in hospitality management, leadership, and problem-solving.

Key Responsibilities:

Operations Management:

  • Supervise and manage all aspects of hotel operations including front desk, housekeeping, food & beverage, maintenance, and guest services.
  • Ensure that all departments are functioning efficiently and that all operational standards are consistently met.
  • Oversee scheduling and staffing to ensure appropriate coverage while managing labor costs effectively.
  • Monitor and maintain high standards of cleanliness, service, and safety.

Financial Management:

  • Prepare and manage annual budgets, forecasts, and financial reports.
  • Monitor hotel performance metrics, including occupancy rates, average daily rate (ADR), revenue per available room (RevPAR), and profitability.
  • Implement revenue management strategies to maximize profitability and ensure financial goals are met.
  • Analyze financial reports and take corrective actions when necessary to achieve budgetary objectives.

Guest Satisfaction:

  • Champion a guest-first culture and consistently ensure that all guest interactions are positive and exceed expectations.
  • Address and resolve any guest complaints or issues promptly and professionally.
  • Implement guest feedback systems and make adjustments to services or procedures based on feedback.
  • Ensure all team members are trained on delivering exceptional customer service and brand standards.

Staff Management & Development:

  • Lead, motivate, and develop a team of department heads and staff members.
  • Conduct regular performance evaluations and provide ongoing coaching and development opportunities.
  • Ensure all staff are trained in safety protocols, customer service, and hotel-specific procedures.
  • Foster a positive and productive work environment while maintaining high employee morale.

Marketing & Sales:

  • Collaborate with the Sales and Marketing teams to develop and execute effective marketing and promotional strategies.
  • Build relationships with corporate clients, travel agents, and local businesses to drive group bookings and repeat guests.
  • Oversee online reputation management, including guest reviews on platforms such as TripAdvisor, Google, and OTA sites.

Compliance & Risk Management:

  • Ensure compliance with all local, state, and federal regulations, including health and safety, labor laws, and environmental policies.
  • Maintain and enforce all hotel security and safety standards, ensuring the safety of guests, staff, and hotel assets.
  • Oversee hotel emergency preparedness plans and ensure all staff members are trained in emergency response procedures.

Strategic Planning & Business Development:

  • Develop long-term strategies for increasing revenue, improving service quality, and maintaining operational efficiency.
  • Monitor competitive market trends and adjust strategies as needed to maintain market position.
  • Cultivate relationships with local community leaders and organizations to promote the hotel as a key part of the local business landscape.

Qualifications:

  • Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred).
  • 5-7 years of experience in hotel management with at least 3 years in a senior leadership position, preferably in a similar-sized hotel.
  • Proven track record of managing a large team, achieving financial goals, and driving guest satisfaction.
  • Strong knowledge of hotel operations, revenue management, budgeting, and financial reporting.
  • Exceptional leadership, communication, and interpersonal skills.
  • Ability to handle high-pressure situations, make sound decisions, and resolve conflicts effectively.
  • Bilingual (English/Spanish) is a plus given the location in Miami.

Additional Skills:

  • Ability to adapt quickly to changing market conditions and guest needs.
  • Strong customer service orientation and attention to detail.
  • Problem-solving and decision-making skills.
  • High-level organizational and time management skills.

Job Tags

Daily paid, Local area,

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