Job Description
Field Support Services – Technician
Point of Sale (POS) Systems (POS Terminal,. Receipt Printers, Handheld Scanners, Cash Drawyers, Pin Pads, etc)Payment Processing Equipment (Credit Card Terminals, Mobile payment devices, etc)Networking Equipment (Modem, hubs, Switch, Router, WiFi Access Point)Security Systems ( CCTV Camera, Alarm Systems, Anti-Theft Tags and Detectors, Everseen Servers &Cameras, etc)Back Office Equipment (PCs, Printer, backup Systems, etc) and other devices available in Client retail and non-retail sitesRepair/reconfigure/replace faulty Devices in various Client Retail sites by carrying/transporting Client IT assets in your/Client issued vehicleProvide in person, on-site support for completion of a repairPerform onsite Device maintenance, updates, or configuration changesResolve the issues/tickets in adherence to Client agreed Service Levels (SLAs) Provide technical support and setup during special events such as grocery stores ‘Grand openings’ and other scheduled activitiesFollow Client protocol for entering the applicable site for support, which may include providing credentials including Incident number and authorizationsReplace Devices (or parts thereof) with the same Devices configuration as the part or piece of Devices that is to be replacedReplace defective parts according to the applicable OEM’s recommendationsReload or update the appropriate Devices software such as Operating System (OS) and configurations as necessary to make Devices available for remote configurationSupport documentation and documented repair closure activities in the ticketing toolAfter completing the repair/replacement and testing, remove any refuse such as boxes and wires and leave the communications room or work area as he/she found it.
Job Tags
Remote job,
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