Director of Customer Success Job at Clarra, Sunnyvale, CA

QW55RFdjdkJUMFAwZ1o4blVrZ29hMkY3RUE9PQ==
  • Clarra
  • Sunnyvale, CA

Job Description

Clarra is a fast-growing legal tech company that provides a law practice and legal case management software-as-a-service (SaaS) application that enables law firms to simplify management and accelerate growth. By addressing the unique needs of law firms to track and manage matters, events, deadlines, timekeeping, expenses, and contacts, we allow firms to improve caseload efficiency, eliminate errors, meet deadlines, improve transparency, and improve profitability.

We are seeking a Director of Customer Success (DCS) to ensure that our customers are able to realize all of the features and benefits of Clarra fully. The Director of Customer Success will be responsible for building a team of Customer Success Managers who work directly with our customers to educate, customize the application, onboard users, and project manage the overall implementation.

Responsibilities:

  • Develop an overall support strategy to meet the needs of customer support journey
  • Work directly with paralegals, operations directors, and attorneys to understand their requirements
  • Work with our law firm clients on education, onboarding, requirements gathering, project management, data migration, and training
  • Manage and respond to trouble tickets submitted to our trouble ticketing system
  • Develop customer success metrics and measure our results
  • Provide Clarra product demonstrations for prospects and clients
  • Hire and manage a team of Customer Success Managers working remotely who are obsessed with keeping our clients happy
  • Work closely with the Director of Marketing, VP of Sales, and Head of Product Management to manage and curate the customer journey to provide a seamless experience of customer acquisition and retention

Skills:

The Director of Customer Success should be very familiar with the operations of a plaintiffs' law firm and how to prepare attorneys for hearings, trials, and meetings. The person should also have experience providing and managing customer support within the legal sector.

Job Tags

Remote job,

Similar Jobs

Achieve Beyond Pediatric Therapy & Autism Services

Clinical Fellowship Year/SLP Job at Achieve Beyond Pediatric Therapy & Autism Services

 ...a team of passionate therapists providing excellent pediatric therapy to children throughout the United States! Achieve Beyond was founded...  ...needs of developmentally disabled children through our ABA, speech, occupational, and physical therapy. We currently offer our SLP... 

CBRE

Electrician Job at CBRE

ElectricianJob ID208383Posted05-Mar-2025Service lineGWS SegmentRole typeFull-timeAreas of InterestEngineering/MaintenanceLocation(s)San Jose - California - United States of America**ABOUT THE ROLE**As a CBRE Electrician, you will inspect, repair, and maintain... 

Mayo Clinic

Physiatrist: EMG & Procedural Practice Focus Job at Mayo Clinic

 ...future. Responsibilities Mayo Clinic Health System in Northwest Wisconsin is seeking a board-certified/board-eligible Physiatrist to join our growing, integrated healthcare team. This is a unique opportunity to practice in a collaborative, patient-centered environment... 

Lowes Foods

Deli Clerk PT Job at Lowes Foods

 ...consistently and 50 lbs. occasionally.4. Ability to read and understand information and direction.5. Effective communication, guest service and selling skills.6. Must be at least 18 years old.7. Ability to bend, kneel and stand for extended periods of time.#LI-AS1 #boost

HuafaEducation Zhuhai

P.E Teacher for Primary and Middle School Job at HuafaEducation Zhuhai

 ...Successfully teach and deliver the class from primary to middle school, using English as the medium of curriculum delivery, doing the job...  ...and attendance records;8.Option of participate in the summer camp activity lasts 2-3 weeks and participate in the program design...