Clarra is a fast-growing legal tech company that provides a law practice and legal case management software-as-a-service (SaaS) application that enables law firms to simplify management and accelerate growth. By addressing the unique needs of law firms to track and manage matters, events, deadlines, timekeeping, expenses, and contacts, we allow firms to improve caseload efficiency, eliminate errors, meet deadlines, improve transparency, and improve profitability.
We are seeking a Director of Customer Success (DCS) to ensure that our customers are able to realize all of the features and benefits of Clarra fully. The Director of Customer Success will be responsible for building a team of Customer Success Managers who work directly with our customers to educate, customize the application, onboard users, and project manage the overall implementation.
Responsibilities:
Skills:
The Director of Customer Success should be very familiar with the operations of a plaintiffs' law firm and how to prepare attorneys for hearings, trials, and meetings. The person should also have experience providing and managing customer support within the legal sector.
Benefits: On the job training, with cross training for other skilled positions and opportunities for advancement. The aerospace business is growing and we are continually training and promoting up from within. *Medical, Dental, Vision, Retirement savings options, tuition...
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