Job Description

No 3rd Party Recruiters

Local candidates only

Position Summary: IT Support Specialist

We are seeking a proactive and detail-oriented IT Support Specialist to join our team. This role is essential in providing day-to-day technical support and ensuring the smooth operation of our IT infrastructure. The ideal candidate will have hands-on experience with various hardware and software systems, possess strong problem-solving skills, and maintain a high level of professionalism when interacting with all levels of the organization, including executive leadership.

Key Responsibilities:

• Provide technical support for desktops, laptops, printers, networks, software, and phone systems
• Package, test, deploy, update, and troubleshoot software and applications
• Create and manage desktop imaging processes
• Install, configure, and maintain PCs, peripherals, and networking equipment
• Set up user accounts and access for new employees; disable access for departing staff
• Monitor, analyze, and optimize desktop hardware/software performance
• Maintain thorough documentation for processes, procedures, and troubleshooting steps
• Coordinate hardware and software upgrades across the organization
• Manage the ticketing system to track and prioritize support tasks
• Escalate complex issues to senior IT staff as needed
• Serve as the first point of contact for all internal IT support inquiries via tickets or walk-ups
• Administer and update VOIP phone systems, call flows, and user groups
• Grant and revoke access to internal and external applications
• Provide end-user training on IT tools, systems, and best practices
• Ensure compliance with PCI and SOC II standards
• Communicate effectively and professionally with C-suite executives and senior leadership
• Maintain inventory of IT hardware and related equipment
• Lift and transport IT equipment and packages weighing 25+ pounds

Required Skills & Qualifications:

• Minimum 1 year of experience in an IT support or related technical role
• Proficiency with:
• VOIP phone systems
• CRM/ERP systems (NetSuite preferred)
• Automated software deployment tools
• Virtualization technologies
• Active Directory, M365 Entra ID, Exchange
• Networking fundamentals (DNS, DHCP, etc.)
• Windows 10/11
• IT ticketing systems
• CompTIA A+ certification preferred
• Strong analytical and troubleshooting skills
• Ability to manage multiple priorities and tasks with keen attention to detail
• Excellent written and verbal communication skills
• Ability to work independently and collaboratively in a fast-paced environment

Job Tags

Similar Jobs