Job Description

Job Details:

Job Title: Customer Solutions Representative 2

Duration: 17 Months

Location: Irwindale, CA, 91702 - Hybrid

Pay Range: $20 - $23/hour on W2

Education Requirement

• High School Diploma / GED required

Day-to-Day Responsibilities/Workload

• Responsible for clearing payment exceptions pertaining to the electronic payment channels: Electronic Funds Transfer; Authorized Payment Agencies; Direct Payment; Electronic Data Interchange; Quick Check; Credit/Debit Card;
• Helps to resolve payment inquiries received by customers directly and through system generated orders.
• Utilizes internal and external tools designed towards researching payments and determining their intended destination.
• Works with Client banking relationships and vendors to return unidentified payments to the originator when necessary.
• Completes a daily reconciliation between SAP-ISU and the General Ledger using Bank deposit data to validate accurate financial reporting.
• Issues customer refund drafts for lost, stolen, or uncashed refunds. · Works to process fraud documents with the appropriate internal groups.

Required Skills/Attributes

• Three (3) years of experience in customer service and resolving customer inquiries.
• Ability to change course when an urgent matter arises.
• Good Written, Verbal and Communication Skills
• Ability to communicate complex issues well both in writing and verbally

Desired Skills/Attributes

• Experience with SAP applications
• Experience with the payment processes and/or banking knowledge.
• Ability to apply logic to a scenario and pull upon previous occurrences

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