Job Title: Customer Service Manager
Location: Otay Mesa, San Diego, CA (Full-time, Onsite)
Schedule: Monday – Friday (shift assigned based on business needs):
8:00 AM - 5:00 PM, 8:30 AM - 5:30 PM, or 9:00 AM - 6:00 PM
Duration: Temporary to Hire (dependent on performance and business needs)
Pay Range: $79,972 - $123,957 (DOE)
Position Overview:
As the Customer Service Manager , you’ll lead and manage the operations of a high-volume inbound call center focused on serving customers of the company’s Toll Roads division. You’ll guide a team of approximately 20 Customer Service Representatives (CSRs), supported by two supervisors and two leads. Responsibilities will range from overseeing customer interactions and payment processing to managing inventory and mail distribution. You'll also be tasked with developing programs like 'service-to-sales' to boost service quality and efficiency.
We’re looking for an analytical thinker who enjoys problem-solving and can communicate effectively.
This is an exciting role for a hands-on leader ready to mentor a dedicated customer service team and collaborate closely with senior leadership. We anticipate career development will occur while completing the types of duties and responsibilities described below and through mentoring and close collaboration with senior-level employees.
Key Responsibilities:
Experience and Qualifications:
Experience:
Demonstrated knowledge of the principles and practices of effective employee supervision including selection, training, evaluation, discipline, motivation, and team building and employee development programs.
Skills:
Education:
Why You’ll Love This Role:
This is an opportunity to lead a team in a dynamic and fast-paced environment. If you are a proactive problem-solver with a passion for customer service and team leadership, we’d love to hear from you!
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