Job Description

Under the supervision of the Customer Service Supervisor, a Customer Account Representative is responsible for assisting customers via phone and email throughout the order flow process.

Responsibilities:

• Manage all customer calls and emails (inbound, outbound, follow-up & returning) as needed.
• Monitor customer orders throughout the order flow process, from order placement & entry to shipment, including updating the customer on all order statuses.
• Research issues, and process Credits, Returns, or Damage/Destroy authorizations, ensuring complaints are handled in a timely manner.
• Maintain customer accounts and all relevant data, including a working knowledge of current products and forecasted product needs.

Requirements:

• Bachelor’s degree
• Excellent written and oral communication skills.
• Ability to work independently to drive results.
• Exceptional customer service skills, highly organized and detail-oriented.
• Proficient in Microsoft Office, particularly Excel, and Outlook.
• Ability to work in a fast-paced and team-oriented environment.

EOE

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