Customer Account Representative Job at Advantus Corp., Jacksonville, FL

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  • Advantus Corp.
  • Jacksonville, FL

Job Description

Under the supervision of the Customer Service Supervisor, a Customer Account Representative is responsible for assisting customers via phone and email throughout the order flow process.

 

Responsibilities:

  • Manage all customer calls and emails (inbound, outbound, follow-up & returning) as needed.
  • Monitor customer orders throughout the order flow process, from order placement & entry to shipment, including updating the customer on all order statuses.
  • Research issues, and process Credits, Returns, or Damage/Destroy authorizations, ensuring complaints are handled in a timely manner.
  • Maintain customer accounts and all relevant data, including a working knowledge of current products and forecasted product needs.

 

Requirements:

  • Bachelor’s degree
  • Excellent written and oral communication skills.
  • Ability to work independently to drive results.
  • Exceptional customer service skills, highly organized and detail-oriented.
  • Proficient in Microsoft Office, particularly Excel, and Outlook.
  • Ability to work in a fast-paced and team-oriented environment.

EOE

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