We are a rapidly growing organization dedicated to meaningful community engagement and exceptional donor relations. As we expand, we’re looking for a Client Service Representative to join our mission-driven team and help strengthen long-term relationships with our donors and supporters.
This is a great opportunity for someone who is detail-oriented, passionate about community outreach , and eager to grow within a purpose-driven organization .
As a Client Service Representative , you’ll be the first point of contact for our supporter community, ensuring every interaction reflects our values of empathy, service, and excellence . You'll work closely with the Marketing & Communications team and other departments to enhance engagement and provide a seamless donor experience.
Key Responsibilities:
Serve as the primary contact for donor and supporter inquiries
Provide timely, courteous, and personalized support via phone, email, and digital platforms
Draft and distribute supporter communications, updates, thank-you notes, and acknowledgments
Assist in planning and coordinating community events, fundraising campaigns, and outreach initiatives
Maintain accurate and confidential supporter records in CRM systems
Monitor communication efforts and assist with engagement reporting
Stay informed on best practices in donor services and community engagement
Contribute ideas to improve outreach strategies and donor experiences
Qualifications:
Strong interest in nonprofit work, donor relations , or community engagement
Excellent attention to detail, time management, and organizational skills
Friendly and professional communication style with a customer-first mindset
Ability to manage multiple tasks and deadlines in a fast-paced setting
Team-oriented, solution-focused, and proactive
Strong verbal and written communication skills
What We Offer:
A meaningful role that contributes to community impact and social good
Hands-on experience in supporter relations, nonprofit communications, and outreach
Supportive, mission-driven team culture with a focus on collaboration
Opportunities for career development and advancement
Exposure to large-scale community initiatives and public engagement campaigns
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