ROLE: The Case Manager plays a pivotal role within the client operations team, holding direct responsibility for overseeing a designated caseload. Primary objectives include facilitating seamless service delivery, ensuring appropriate staffing, and offering support and guidance to families and providers on the team.
RESPONSIBILITIES: (Include, but are not limited to):
Foster and sustain ongoing communication with families, cultivating a genuine and trusting rapport that initiates during the intake process and continues throughout the entirety of services, including monthly check in calls.
Provide guidance and support to the providers of the team to enable them to provide optimal care to the families.
Proactively address and resolve service-related issues and challenges that may arise.
Ensure the prompt receipt of patient progress reports.
Actively participate in facilitating the acquisition of insurance authorizations.
Monitor and work towards increasing the utilization and ensure authorized hours are effectively utilized.
Collaborate with recruiters to efficiently hire staff and ensure timely and suitable case staffing.
Perform candidate interviews and maintain ongoing communication with successfully hired candidates throughout the entire onboarding process.
Thoroughly record and document all interactions and correspondence with both clients and providers.
Ensure systems and client databases remain up to date.
Participate in team meetings and integrate suggestions that are provided for the betterment of the department.
Adhere to all company policies and procedures, uphold ethical and professional standards, client confidentiality, HIPAA compliance, and comply with all relevant local, state, and federal laws regarding case management provision.
REQUIREMENTS:
Qualifications: Bachelor's or Master’s degree in Social Sciences field preferred; Proficiency in documentation, organization and tracking skills; Exceptional attention to detail; Decision making; Ability to multitask; Positive attitude; Computer proficiency; Quick learner and ability to work in a fast-paced work environment where deadlines have to be met.
Supervision: Case Manager directly reports to the Regional Director.
Work Schedule: 36 hour general workweek, from Monday-Thursday 9:00-5:00 PM, and Fridays 9:00-1:00 PM.
Work Environment: Work will be performed mainly within an office setting. Must have reliable transportation.
Communication Skills: Strong written, oral, interpersonal skills, and an aptitude for following directives.
Computer Skills: Proficiency in Gmail, Microsoft Word, and Excel.
Reasoning Ability: Ability to make determinations of best procedures and practices to attain goals of the position.
Working Conditions: This is a non exempt, hourly position, where hours worked beyond 40 hours in a given workweek will be paid at overtime rate.
Physical Demands: Ability to perform extended desk-work, and handle the necessary physical demands of actively supporting, lifting, and working in indoor and/or outdoor settings. This includes, among others, sitting, kneeling, crawling, and lifting up to 25 lbs, as needed.
Traits required for this role:
Interpersonal Skills: Ability to independently build and cultivate strong and trusting professional relations with clients and providers.
Problem Solving Skills: Ability to carefully address challenges that may present themselves.
Empathy: Ability to connect with others: A deep understanding and emotional intelligence are vital for forming relationships with clients’ parents.
Adaptability: Constant evolving circumstances, whether from a community / Company perspective, may necessitate adjustment to effectively meet objectives.
Detail-Oriented: Accurate recordkeeping and reporting, as well as tracking performance metrics is essential for this role.
Perseverance: This role can be emotionally and physically demanding, requiring the ability to manage stress and maintain professional effectiveness.
Values that are essential for this role and experience:
Passion for the Mission: A desire for and a focus on the client's needs and progress is necessary for the role's ultimate goal: to improve the lives of those with autism.
Integrity: This role involves client confidentiality. High levels of honesty and ethical behavior are essential.
Teamwork: Collaboration is a big part of this role, whether it's with supervisors, families, or other healthcare providers.
Continuous Learning: Willingness to learn. Openness to receiving feedback and upgrading skills.
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