Job Description

Solid Global logistics and transportation company is looking for a skilled Benefits Program Manager to provide guidance, service delivery, and administration across benefits, retirement, leave of absence, and workers' compensation programs.

Pay: $75.00 - $85.00/hr

Location: San Rafael, CA 94903

Type: Temp possibly permanent

Schedule: Monday – Friday business hours

Duties

• Program Administration: Manage day-to-day delivery of benefit, wellness, retirement, and leave programs for both union and non-union employees
• Employee Support & Communication: Educate, assist, and empower employees to fully understand and utilize their benefit offerings
• Claims & Leave Oversight: Administer workers' comp and leave of absence programs with clear documentation, timely reviews, and proactive coordination with managers
• Process Improvement: Identify opportunities to streamline and automate benefits administration using HRIS and leave management tools
• Audit & Compliance: Conduct audits, track data quality, and ensure adherence to federal, state, and local regulations including ERISA, HIPAA, and FMLA
• Cross-Functional Collaboration: Coordinate with HR, Legal, Payroll, Finance, and Claims teams to ensure accurate processing, reporting, and compliance
• Vendor Management: Oversee vendor performance, resolve service issues, and manage renewals and contract terms
• Open Enrollment: Support planning, communication, and execution for annual enrollment and plan year transitions
• Employee Education: Develop and deliver required notices, benefit guides, summaries, and policy materials
• Program Strategy: Recommend enhancements to plan design, administration practices, and cost modeling

Requirements

• 5+ years’ directly-related full-cycle benefits experience in a Human Resources department setting required
• Experience administrating at least 2 open enrollment cycles required
• Related retirement plan administration experience preferred
• Supervisory experience preferred
• Experience working for a benefit/insurance broker, multiple states, multi-employer/union plan preferred
• Compliance Knowledge: Solid grasp of ERISA, ACA, COBRA, FMLA, HIPAA, ADA, and related regulations
• Project & People Skills: Strong attention to detail, documentation, and time management—plus the ability to lead and mentor where needed
• Confidentiality: Maintains professionalism and discretion in handling sensitive data
• Travel: Occasional U.S. travel required, including to Hawaii

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