Account Manager Job at ISG Partners, San Francisco, CA

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  • ISG Partners
  • San Francisco, CA

Job Description

Role: Account Manager
Location: Remote in San Francisco
Salary: $80,000-$130,000/yr

About the Job:
The Account Manager role is a great opportunity to demonstrate your relationship management and sales skills. This role focuses on post-sales of Small-to-Medium sized business, to work efficiently and optimally with SMB (i.e., restaurants) by deepening the relationship to increase retention as well as grow revenue and expand service. Account Managers are critical to retaining our highest value restaurants, ensuring new partners are successful on our platform.

This is a role that often spends time in the field.

Responsibilities:
- Build processes and standardize best-practices within restaurant success
- Partner with Sales & Account Management to manage the relationship, troubleshoot issues, and solve for questions from restaurant partners
- Track restaurant KPI and OKR to understand their success, issues, or opportunities
- Think like a scientist, measuring small tests in what drives successful restaurant adoption longer-term on the platform and measure results
- Excel in hands-on restaurant relationship management and training of new restaurant staff on new features or products
- Be one step ahead of restaurants by proactively maintaining communication channels with restaurant partners via email, phone, and face-to-face meetings
- Be a champion of the mission, brand, and product

Requirements:
- 2+ years of experience in customer-facing Account Management support roles, preferably in a technology-enabled industry
- Restaurant, hospitality, or tech experience with an industry disrupting product
- Track record of going above and beyond to deliver magic for customers and partners by leading with empathy
- Ability to take initiative, build rapport, and solve problems quickly

Job Tags

Local area,

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